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  Ombudsman: an official appointed to investigate individuals' complaints.
Deirdre O'Donnell is the Telecommunications Industry Ombudsman.

Who we are
  The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.

Complaints : have you tried to resolve your complaint directly with the company?
Please make sure you do this before you contact us.


     Lodge a new first-time complaint

   Update us about your TIO complaint

    Other ways of making a complaint


Having trouble paying your telephone or internet account?
Useful information here


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