TIO - Telecommunications Industry Ombudsman home page

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Ombudsman: an official appointed to investigate individuals' complaints.
Deirdre O'Donnell is the Telecommunications Industry Ombudsman.

Who we are

The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.

Complaints : have you tried to resolve your complaint directly with the company?
Please make sure you do this before you contact us.

   Lodge a new first-time complaint

   Update us about your TIO complaint

   Other ways of making a complaint

Having trouble paying your telephone or internet account?
Useful information here

Links		News
	Contact the TIO		Media release - TIO Talks 43
	Mobile premium services		March complaint statistics
	TIO position statements		Revised: our page on Mobile Premium Services
	Consumer advocates		TIO bushfire and flood assistance number
	TIO members		The TIO's connect.resolve campaign
	FAQ & quick links		Join TIO mailing list
	Residential & small business consumers		Order TIO publications
			Fact sheets in other languages
Jobs
	TIO Council vacancy