Information for consumers regarding the national Telstra outage
8 July 2026
How we can help
Individuals
If you have a complaint about an outage and can't contact Telstra, or you aren't satisfied with their response, contact us.
We send the complaint to Telstra and ask them to address your concerns. We ask for a quicker response if you have current safety or health risks.
Small businesses
What if you experience a business loss as a result of the outage?
Keep detailed records of the outage’s effect on your customers and business partners, and any losses incurred.
To claim compensation for business loss, you will need to show steps taken to protect your business from the impacts of losing service.
Download the consumer guide to What to do if your business loses services (PDF, 153KB)
Where to make your complaint
If you can’t resolve your complaint with Telstra, you can call us on 1800 062 058 or make a complaint online.
You can also contact us using an interpreter, including Auslan or the National Relay Service. If you prefer, you can make a complaint by email fax or post.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related blogs
View all- BlogsRead more about A new website designed around your needs
A new website designed around your needs
16 July 2026
On 27 July 2026, we’re launching our new TIO website. The improvements make it quicker and easier for you to find information, get support and understand what to do when you need help fixing a phone or internet problem.
- BlogsRead more about When things go wrong online, Australians want someone to turn to
When things go wrong online, Australians want someone to turn to
23 June 2026
When something goes wrong with a digital service, most people expect it can be fixed quickly. Instead, many Australians end up stuck in confusing systems, dealing with chatbots and automated responses, with no real help available.