2020 Terms of Reference Modernisation | The Telecommunications Industry Ombudsman
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2020 Terms of Reference Modernisation

Submissions for this consultation have now closed. For further information, please contact us.

Posted 29 July, 2020

We are modernising our Terms of Reference to ensure we continue to meet the needs of members and consumers in a post-2020 telecommunications landscape.

While the existing Terms of Reference have served the scheme well, they have not had a wholesale revision since 2014. Evolving technologies, changing consumer needs, and the growth of interconnected and smart devices are bringing significant transformation to the way the sector designs and offers products and services. We recognise the need to keep pace with this rapidly changing landscape and continue to meet community expectations.

The proposed Terms of Reference maintain their purpose of setting out the framework of our scheme and include proposed changes to jurisdiction and process.

Proposed TOR July 2020

Terms of reference discussion paper

Proposed TOR Concordance Table July 2020

Submissions received:

4. CALC, WEstJustice, FCA, FRLC
5. CALC, WEstJustice, FCA, FRLC Supplementary Submission to the TIO TOR review
6. Communications Alliance
7. Communications Alliance Letter to TIO re ToR December 2020
8. FCA (Aus)
9. IoTAA
10. Jane Edwards
11. Legal Aid NSW
12. Legal Aid QLD
13. NBN Co
14. Telstra
15. TPG Telecom
16. Vocus Group
17. Confidential submission
18. Confidential submission
19. Confidential submission