TIO appoints Regional Tech Hub as new Consumer Panel Member | The Telecommunications Industry Ombudsman
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TIO appoints Regional Tech Hub as new Consumer Panel Member

Summary
The TIO's Consumer Panel is pleased to announce its newest member, the Regional Tech Hub. The Regional Tech Hub fills the vacancy arising from the Country Women’s Association of Australia’s resignation from the Panel, and ensures continuing representation of regional and remote consumers.

The Regional Tech Hub provides independent advice and support to help regional Australians navigate phone and internet options and technical issues. This initiative recognises the unique technological operating environment in regional Australia and helps to ensure regional Australians are supported to realise the benefits of connectivity. Support is available via the Hub’s website, phone line, and social media pages.

Commenting on the new member, Ombudsman Judi Jones said, "Regional, rural and remote Australians can have unique phone and internet problems, so it's really important that people in these areas are represented on our Panel.

"Consumer Panel Co-Chair Lynda Edwards and I welcome Trent Geddes from the Regional Tech Hub to the Consumer Panel. We look forward to hearing feedback and observations about issues experienced by consumers in regional, rural and remote Australia."

The Consumer Panel allows the TIO to hear from diverse consumer perspectives on phone and internet services. It also allows important feedback on complaint handling – both by providers and by the TIO itself.

The TIO Consumer Panel will meet next in November 2021. You can find a list of the current Consumer Panel members here.