Optus mobile outages in NSW, VIC and SA

The TIO is aware of Optus outages that impacted mobile customers in parts of New South Wales, Victoria and South Australia on 5 November 2025.

Please contact your provider first

If you were impacted by the outage, including not being able to call Triple Zero, please contact your provider first.

• Find out the latest Optus updates
• Contact Optus
• Consumer and small business customers can also contact Optus Mobile on 133 937 between 9am and 6pm Monday to Friday (caller’s local time) and between 9am and 5pm Saturday (caller’s local time)

How we can help

If you have a complaint about an outage and can't contact your provider, or you aren't satisfied with their response, contact us.

We send the complaint to your provider and ask them to address your concerns. We ask for a quicker response if you currently can’t access emergency services or if you have other safety or health risks.

You can call us on 1800 062 058 or make a complaint online. You can also contact us using an interpreter, including Auslan or the National Relay Service. If you prefer, you can make a complaint by email fax or post.

Ready to make a complaint?