Optus mobile outages in NSW, VIC and SA

05th Nov 2025

The TIO is aware of the Optus outages impacting mobile voice and mobile data customers in parts of New South Wales, Victoria and South Australia. This may also impact calls to emergency services.

If you are in an emergency situation and cannot contact Triple zero, look for immediate help through neighbours, local emergency services, or community support networks.

Once you're safe, it’s also important to let your provider know as soon as you can.

Please contact your provider first

If you tried to call Triple Zero and could not get through, please contact your provider to report the issue.

Find out the latest Optus updates
Contact Optus
Consumer and small business customers can also contact Optus Mobile on 133 937 between 9am and 6pm Monday to Friday (caller’s local time) and between 9am and 5pm Saturday (caller’s local time)

How we can help

If you have a complaint about an outage and can't contact your provider, or you aren't satisfied with their response, contact us.

We send the complaint to your provider and ask them to address your concerns. We ask for a quicker response if you currently can’t access emergency services or if you have other safety or health risks.

You can call us on 1800 062 058 or make a complaint online. You can also contact us using an interpreter, including Auslan or the National Relay Service. If you prefer, you can make a complaint by email fax or post.

Ready to make a complaint?

Blog

Mobile phone