Helping you find a clear way forward - Telecommunications Industry Ombudsman launches new brand and website

12th Jun 2019

The Telecommunications Industry Ombudsman launched its new brand and website today (Wednesday 12 June, 2019), aligning the organisation’s image with its purpose – to provide a fair, independent and accessible dispute resolution service for consumers and the telecommunications industry that complies with the Benchmarks for Industry-based Customer Dispute Resolution.

The new brand and logo are designed to unify the Telecommunications Industry Ombudsman’s diverse stakeholder community and represent all parties in the complaint resolution process. The identity blends a number of visual concepts together: the wider community and membership; authority and strength; cooperation and inclusion; growth and evolution; and helping all parties to find a clear way forward.

The new logo embodies the sustainability and resilience of the organisation, now in its twenty-sixth year, while the earthy colour palette is reflective of the fair, independent and grounded mindset required to successfully resolve complaints.

The new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process. The website will also improve the way phone and internet providers access information on complaints and online training.

“The development of this brand has been a journey of reflection: Where have we come from as an organisation? How do we want to be perceived? It’s about providing a dispute resolution service for all.”

Visit the new Telecommunications Industry Ombudsman website at www.tio.com.au.

Download the updated media asset pack. The pack includes new logo kit and brand guidelines, Telecommunications Industry Ombudsman Fact Sheet, How to Make a Complaint leaflet, and biography and print/web ready images of Ombudsman Judi Jones.

ENDS

NOTES TO EDITORS

For all media enquiries please contact Sarah Carnovale on 0437 548 540 or mediaenquiries@tio.com.au.

About the Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for consumers and small businesses who have an unresolved complaint about their phone or internet service. Consumers and small businesses should contact www.tio.com.au or 1800 062 058.

The Telecommunications Industry Sector

The Telecommunications industry regulators are the Australian Communications and Media Authority (ACMA) http://www.acma.gov.au Media enquiries to 02 9334 7719, 0434 652 063 or media@acma.gov.au and the Australian Competition and Consumer Commission (ACCC) https://www.accc.gov.au Media enquiries to 1300 138 917, media@accc.gov.au

Government and the regulators set policy and regulations for the telecommunications sector.

Communications Alliance is the peak body for Australian communications industry http://www.commsalliance.com.au Media enquiries to Sefiani Communications, (www.sefiani.com.au) 61 431 478 558.

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak communications consumer organisation representing individuals, small businesses and not-for-profit groups as consumers of communications products and services. http://accan.org.au/index.php Media enquiries to 0409 966 931 or 02 9288 4000.

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community. We pay our respects to Elders past, present and emerging, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.

Media Release