Telecommunications Industry Ombudsman supports ‘walk away’ campaign

The Telecommunications Industry Ombudsman welcomes the Victorian government’s “It’s Ok to Walk Away” campaign launched today, and the government’s commitment to empowering Koori consumers to identify high pressure sales tactics.

Commenting on the campaign, Judi Jones, Telecommunications Industry Ombudsman says, “With 66,000 new complaints between 1 July and 31 December last year, we see the value phone and internet services have to all residential consumers. Billing and payments, customer service and contracts were some of the most common complaints. If residential consumers or small business have a dispute with their telephone or internet provider and feel it isn’t resolved, they should contact www.tio.com.au or 1800 062 058.”