Optus phone and internet network outage

Posted 1.10pm

Update from Optus: 

"Some services across fixed and mobile are now gradually being restored. This may take a few hours for all services to recover, and different services may restore at different sites over that time."

Posted 11.47am

Optus has advised triple zero ("000") calls will not work from an Optus landline (fixed line telephone). Mobile calls to 000 will work if another carrier is available. Optus customers who need to contact emergency services are encouraged to use a mobile line to call 000.

Posted 10.40am

In the early hours of 8 November 2023 Optus customers started reporting that they were unable to connect to the Optus network. This includes both the mobile network, fixed line network, and customers roaming overseas.

There are reports of providers that use the Optus wholesale network also being impacted. We will publish this information as it becomes available.

How we can help

If you have contacted Optus and you are unhappy with the response, you can make a complaint with the Telecommunications Industry Ombudsman.

If you have not contacted Optus, or you have been unable to contact them, we can forward your complaint to Optus on your behalf.

We can help you with refunds for the time you have been unable to use your service, compensation claims and disputes about your contract.

Please note

The role of the Telecommunications Industry Ombudsman is to handle disputes. If you are in an emergency situation or require medical assistance please call 000.

We will keep updating this page as soon as we have further information.

Ends

Notes to Editors

For all media enquiries please contact the Media Team on 0437 548 540 or mediaenquiries@tio.com.au

About the Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman provides a free and independent dispute resolution service for residential consumers and small businesses who have an unresolved complaint about their phone or internet service.

Consumers and small businesses should contact tio.com.au or 1800 062 058.