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Improvements to TIO technology and reporting

Between October 2023 and July 2024, the TIO will be rolling out a suite of technology changes designed to improve complaint handling.

The changes will also provide higher quality, more relevant, and transparent data that gets to the heart of problems faced by Australia’s telco consumers.  

Improvements will be made in the areas of:

  • a new complaint handling system, 
  • public reporting, member reports and stakeholder reports,  
  • upgraded member portal and new consumer complaints portal, and 
  • refreshed complaint keywords.

This technological transformation modernises the TIO’s service, and improved reporting delivers on some of the recommendations from the 2022 Independent Review of the TIO scheme.

Further information will be provided in October.