The Telecommunications Industry Ombudsman invites you to a free online event, “A conversation with the TIO: Investigating complaints about essential mobile services” on Thursday 4 August at 11am (AEST) via Zoom.
You’re invited to a conversation with the TIO: Investigating complaints about essential mobile services
19 July 2022
Between July 2020 and March 2022, the TIO received over 63,000 complaints about mobile services. The TIO’s Policy & Systemic Issues Team took a deeper dive into the data to identify the key drivers behind mobile complaints.
In this 45-minute webinar, we will share:
- The findings of our report,
- Recommendations to telcos to help improve the consumer experience, and
- Tips for assisting consumers to help them avoid problems with a mobile service.
The webinar will be led by Ombudsman Cynthia Gebert and Policy & Systemic Issues Lead Andrew Thomson, with a Q&A session following the presentation. Individuals, organisations, community groups and advocates who assist vulnerable consumers are encouraged to participate in the conversation.
To secure your place, register now.
Questions?
For more information, email[email protected]
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