New agreements in place with the ACMA and the ACCC

This month, the Telecommunications Industry Ombudsman signed revised Memoranda of Understanding (MoUs) with the Australian Communications and Media Authority (ACMA) and the Australian Competition and Consumer Commission (ACCC).

The refreshed agreements outline a clear and transparent approach to collaboration and information sharing with the two regulators that will benefit consumers and the telco industry.

Both MoUs focus on having effective working relationships through information sharing and collaboration on systemic issues. The MoU with the ACMA addresses telco compliance with joining the TIO scheme and enforcement of TIO decisions.

ACMA Chair Nerida O’Loughlin said the agreement was a positive step forward for telco consumers in Australia.

“This agreement will further enhance the working relationship between the ACMA and the TIO, to ensure consumers are adequately protected and telcos fulfil their obligations,” Ms O’Loughlin said.

The Telecommunications Industry Ombudsman’s MoU with the ACCC is similarly focused on working together to improve the industry. Ombudsman Judi Jones is confident the two agreements are beneficial for consumers and phone and internet providers, as they will see decisive action on non-compliance and systemic issues. “A close working relationship between our organisations gives clarity and certainty to providers and consumers about the regulatory framework that supports a thriving telecommunications industry.”

Read the ACMA MoU and the ACCC MoU.