On Friday 1 October and Monday 4 October, the TIO is giving our employees two mental health days. This is to provide support for our people in dealing with the challenges from the prolonged Covid restrictions in Melbourne (where the TIO is based).
TIO closes for mental health days
29 September 2021
During this time you can make a complaint online about your phone or internet services. If you have a complaint with us already, and your complaint hasn’t been fixed with your telco, you can update your complaint online.
If you are a person or small business at risk, our vulnerable help phone line is still open. Read more.
This brief pause will be spent recharging our batteries so we can continue delivering an excellent dispute resolution service for consumers and telco providers.
Questions?
For more information, email[email protected]
Stay up to date with the TIO
Sign up to our latest news, insights and tips to help you with your phone and internet problem
Related blogs
View all- BlogsRead more about Trust, reform and the future of telecommunications: Building a framework that works for everyone
Trust, reform and the future of telecommunications: Building a framework that works for everyone
23 Sept 2026
TIO Ombudsman Cynthia Gebert discusses trust, telecommunications reform and industry leadership, arguing that future regulatory change should focus on consumer outcomes, accountability and public confidence.
- BlogsRead more about Better outcomes need better telco rules
Better outcomes need better telco rules
17 Sept 2026
When phone and internet services fail, the impact can be immediate. People can be cut off from work, study, healthcare, support services and loved ones. As reliance on connectivity grows, so have expectations about reliability and getting help when things go wrong.