TIO recognised for LGBTQ+ workplace inclusion

The Telecommunications Industry Ombudsman (TIO) has achieved Bronze Tier Status in the Australian Workplace Equality Index (AWEI), Australia's national benchmark for LGBTQ+ workplace inclusion.

Awarded by Pride in Diversity, Bronze Tier Status acknowledges organisations that demonstrate strong LGBTQ+ inclusion practices and a commitment to continuous improvement.

This achievement reflects the work our people have undertaken to build a workplace where everyone feels safe, respected and supported to be their authentic self.

An inclusive workplace for an inclusive service

At the TIO, we believe inclusion matters because people do their best work when they feel they belong.

As an equal opportunity employer, we are committed to providing a safe and inclusive workplace where LGBTQ+ employees feel welcomed and valued.

Ombudsman Cynthia Gebert said inclusion is fundamental to both the culture of the TIO and the work we do.

"People want to work in places where they feel respected and where their values align with those of their employer. Building an inclusive workplace for LGBTQ+ people helps us bring together and support people with different experiences and perspectives. In turn, our people help the TIO to better understand the communities we serve."

The work behind the recognition

The Bronze certification reflects a range of actions undertaken across the organisation to strengthen LGBTQ+ inclusion. Examples include:

• supporting our employee-led LGBTQ+ network, Proud @ TIO
• participating in community events such as Midsumma Pride March
• providing dedicated support and grievance contacts trained in LGBTQ+ inclusion
• delivering awareness and education initiatives for employees throughout the year.

The TIO has also introduced and strengthened policies designed to support LGBTQ+ employees. For example, we offer gender affirmation leave and have a dedicated gender affirmation support policy.

A milestone, not the destination

Achieving Bronze Tier Status is an important milestone, but we see it as part of a longer journey.

The AWEI framework is designed to encourage organisations to continuously strengthen their inclusion practices over time, with expectations increasing as workplace inclusion standards evolve.

Cynthia Gebert said the recognition provides encouragement to keep building on the progress already made.

"We're proud of this recognition and grateful to the employees who have contributed their time, expertise and passion to improving inclusion at the TIO. At the same time, we know there is always more to learn and more we can do. Our focus remains on creating a workplace where everyone feels they belong and can thrive."

The TIO remains committed to strengthening LGBTQ+ inclusion and continuing to build a workplace where all employees feel safe, respected and supported.