Important information for customers of Epic Broadband

The Telecommunications Industry Ombudsman is now unable to take new complaints or progress unresolved or outstanding matters about Epic Broadband.

If you have a new complaint about direct debits made to Epic Broadband please address your concerns with your financial institution. The Australian Financial Complaints Authority may also help with complaints about payments or direct debits.

Posted 11 May 2021

Epic Broadband has ceased trading and have advised the Telecommunications Industry Ombudsman it is seeking to restructure. There is no time estimate on when this process will be completed.

Existing complaints about Epic Broadband
 
If you have an existing complaint about Epic Broadband we will continue to handle your complaint. If you have questions about your existing complaint you can contact us. 
 
Making a new complaint about Epic Broadband
 
If you have a new complaint about your Epic Broadband service you should first try to resolve this with Epic Broadband. If the complaint remains unresolved or you cannot contact the provider, contact us, we’re here to help.
 
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