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Seniors Day

Back on the road again: Sydney Royal Easter Show

Wednesday 7 April was an exhilarating day for the Telecommunications Industry Ombudsman's Outreach Team - for the first time since March 2020, they were on the road again.

For the first physical event since the pandemic began, the TIO attended Seniors Day at the Sydney Royal Easter Show. The show has been running since 1823 is one of the largest annual ticketed events in Australia. The show now hosts a specific discounted day for seniors, making it an unmissable opportunity for the TIO to connect with elderly citizens who may be experiencing phone or internet issues.

The TIO shared a space with other Ombudsman services and community organisations. This provided an easy way for people to connect with multiple services, creating a one-stop-shop for free and independent help.

TIO Member Services Manager and Outreach Coordinator Shaun Kingma found it an extremely valuable opportunity. "Seniors day is a unique grass roots opportunity to speak directly with consumers.

”With the pandemic restrictions of 2020, it was the first time we could do this in person without any technological barriers. Speaking human to human meant we were able to help the attendees gain the confidence to reach out to us at the TIO."

TIO Stakeholder Engagement Administration Officer and Event Coordinator Eloise Anderson agreed. "It was fantastic to speak to so many people and start valuable conversations about the TIO and how we can help.”

We want to attend your event! Email the Outreach Team at