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Annual Reports and Updates

Our annual report is a comprehensive account of our activities. It includes case studies, annual complaint statistics and a financial statement.

Online annual reports

2017 annual report is available online

2016 annual report is available online

2015 annual report is available online

2014 annual report is available online. 

2013 annual report is available online.

Printable annual reports and updates

These documents are available as Portable Document (PDF) format. To view these files, you will need Adobe Acrobat Reader, which is available as a free download from the Adobe website. If you need these documents in another format (e.g. hard copy), or if you need past annual reports not listed below, please contact us.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614