
Annual Report 2022-23
Overview
Complaints from phone and internet consumers decreased 16.5 per cent in the last financial year ending 30 June 2023. In this period, consumers and small business made 66,388 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2022—23.
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Message from the Ombudsman
"With the new financial year, the TIO will be focussed on ensuring a fit-for-purpose regulatory regime that reflects consumer expectations of the telco market. We will be bringing in a refreshed TIO Strategy 2024-26, that pursues a fair and accessible communications market for Australia.
And we will focus on being attuned to changes in the communications market, how people are using different ways to communicate, and ensuring there are adequate consumer protections in the digital platforms space."

Our case studies
This report contains a series of case studies from the past year. You can find more information about each case study on the pages listed below.
Data and complaints terminology
Complaint issues and keywords
Help with data navigation
on the top right corner of the dashboard. Click on the drop-down selection to select your desired data fields. Once you're done, click on the 'Clear Selected Filters' to remove all selected filters.
To open a report visual in focus mode, hover over the visual and select the Focus mode icon .
Questions?
For more information, email mediaenquiries@tio.com.au