Complaints and enquiries
Christmas Closure Times
Please be advised that our office will be closed from 5pm 21 December 2018 and reopening at 9am 2 January 2019.
Online complaint form
1800 062 058 Our complaints line is open from 9am to 5.30pm Monday to Friday, Australian Eastern Standard Time (Australian Eastern Daylight Time when daylight savings is in effect). Calls are free from landlines, but standard rates apply for calls from mobiles. If you call from a mobile you can ask us to call you back.
Send our consumer complaint form or a letter to
PO Box 276, Collins Street West, VIC 8007
Need an interpreter?
Call our hotline and we'll get one for you, or call the Translating and Interpreting Service (TIS) at 131 450.
Want to use the National Relay Service?
If you are deaf, or have a hearing or speech impairment:
1. Contact us through the National Relay Service
2. Give the TIO number you want to call.
For more information visit the National Relay Service website.
Have a media enquiry?
If you are a member of the media, your enquiry can be directed to the Media and Campaigns Officer.