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Decisions and preliminary views

If a complaint has not been resolved after going through the referral, conciliation and investigation processes, the Telecommunications Industry Ombudsman may decide on the resolution of the complaints. 

Telecommunications service providers are bound by our decisions. 

For more information about how we make decisions, please see our complaint handling procedures. 
The Telecommunications Industry Ombudsman has made the following recent decisions.

Preliminary views

Preliminary View – 13 October 2021 
Preliminary View – 22 September 2021
Preliminary View – 15 September 2021
Preliminary View – 14 September 2021
Preliminary View – 24 November 2020
Preliminary View – 29 October 2020
Preliminary View – 14 October 2020
Preliminary View – 8 July 2020

Decisions

Decision 20 May 2021
Decision 15 April 2021
Decision 30 March 2021
Decision 1 December 2020
Decision 9 October 2020
Decision 2 September 2020
Decision 1 September 2020
Decision 7 July 2020
Decision 2 July 2020
Decision 11 June 2020
Decision 29 April 2020
Decision 2 December 2019
Decision 21 November 2019 B
Decision 21 November 2019
Decision A 29 October 2019
Decision B 29 October 2019
Decision 25 October 2019
Decision 21 October 2019
Decision 15 October 2019
Decision 4 October 2019
Decision 19 September 2019
Decision 16 September 2019
Decision 13 September 2019
Decision 28 August 2019
Decision 27 August 2019
Decision 7 August 2019
Decision 26 July 2019
Decision 30 June 2019
Decision A 21 June 2019
Decision B 21 June 2019
Decision C 21 June 2019
Decision 11 June 2019
Decision 19 Feb 2019

Case studies

Case study 1 - Consumer’s preference on type of broadband technology
Case study 2 - A person does not meet our definition of ‘consumer’
Case Study 3 - Complaint against previous Telco
Case study 4 - Lack of cooperation by consumer
Case study 5 - The business was not able to use the TIO’s service as it was not a small business