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Between July and September 2022, residential consumers and small businesses made 16,310 complaints, a decrease of 8.6 per cent compared to the previous quarter, and a decrease of 23.9 per cent compared to the same period last year. Enquiries to the TIO increased 9.1 per cent compared to last quarter.
Mobile complaints continued to be the most complained about service type, making up a proportion of 47 per cent of all complaints. The number of complaints about internet, landline and multiple services decreased significantly.
Our logo and assets are available for stakeholders to update in their communications where the TIO logo appears (such as bills, websites or other collateral).
Please download the file below to access the Brand Mark guidelines and related assets.
TIO Brand Asset Pack (11.7MB Download)
Please click on the links below to access the documents for the TIO’s 2024 Annual General Meeting:
This submission was made in response to Treasury’s follow-up consultation to the regulatory reform recommendations arising from the Australian Competition and Consumer Commission’s (ACCC) Digital Platform Services Inquiry.
ܟܹܐ ܗܲܝܸܪܲܚ ܒܲܫܪܲܝܬܵܐ ܕܩܒܼܵܠܝܵܬܹ̈ܐ ܒܘܼܬ ܬܹܠܹܦ̮ܘܿܢ ܝܲܢ ܚܸܠܡܲܬܹ̈ܐ ܕܐܸܢܬܸܪܢܸܬ.
ܐܲܚܢܲܢ ܝܼܘܲܚ ܚܕܵܐ ܚܸܠܡܲܬ ܚܹܐܪܬܵܐ ܘܣܢܝܼܕܬܵܐ ܠܓܵܢܘܿܗܿ. ܡܲܥܢܵܝ ܕܐܵܗܵܐ ܝܼܠܹܗ ܐܲܚܬܘܿܢ ܠܹܐ ܦܵܪܥܝܼܬܘܿܢ ܘܐܲܚܢܲܢ ܠܹܐ ܓܵܢܲܚ ܠܓܹܒܵܢܹ̈ܐ.
ܡܵܨܹܐ ܨܲܚܨܸܝܵܢܵܐ ܕܩܒܼܵܠܝܵܬܹ̈ܐ ܕܨܸܢܥܬܵܐ ܕܡܘܼܛܵܝܹ̈ܐ ܗܲܝܸܪܵܘܟܼܘܿܢ ܒ:
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ܩܘܼܒܠܹܐ: ܣܘܼܙܓܸܪܹܐ ܝܬܘܿܢ ܠܚܲܕ ܡܸܢܕܝܼ ܕܐܲܚܬܘܿܢ ܠܹܐ ܝܬܘܿܢ ܣܘܼܙܓܵܪܹ̈ܐ؟
Between 1 July 2021 to 30 June 2024, the TIO received 51,854 phone and internet complaints from consumers living in regional, rural and remote Australia about faults, poor service quality, poor mobile service coverage, outages and accessibility barriers.
Phone siloah internet he pehtlai in lungtlinlonak/tlamtlinlonak hna kha ttha tein kan remh khawh.
Kan nih cu zalong tein le man loin thil remhnak lei a ttuanmi kan si. Chim duhmi cu phaisa na pek a herh lai lo i kapkhat lei lawng tanh in thil kan tuah lo.
ما به حل و فصل شکایات در مورد خدمات تلفن یا اینترنت کمک می کنیم.
خدمات ما رایگان و مستقل است. این به آن معناست که شما هزینه ای پرداخت نمی کنید و ما جانبداری از هیچ طرفی نمی کنیم.
بازرس صنعت مخابرات می تواند در این موارد کمک کند:
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قراردادها: آیا با موردی موافقت کردید که آن را دریافت نکردید؟
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قبض ها: آیا فکر می کنید که قبض تان اشتباه است یا برای پرداخت آن با مشکل مواجهید؟
The submission addresses the Department’s proposal to introduce a registry for alphanumeric sender IDs (a sender ID that is a word, rather than a phone number). Scammers often adopt an alphanumeric sender ID to impersonate common brands to mislead consumers.
The submission explains that the TIO handles complaints about scams when the complaint relates to the actions (or inaction) of a telco provider who is a member of scheme.