Quarter 1 Complaints Report (FY2023)

Between July and September 2022, residential consumers and small businesses made 16,310 complaints, a decrease of 8.6 per cent compared to the previous quarter, and a decrease of 23.9 per cent compared to the same period last year. Enquiries to the TIO increased 9.1 per cent compared to last quarter.

Mobile complaints continued to be the most complained about service type, making up a proportion of 47 per cent of all complaints. The number of complaints about internet, landline and multiple services decreased significantly.