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Submission - 2024 Regional Telecommunications Review

21st Aug 2024
The Telecommunications Industry Ombudsman (TIO) published a submission to the Regional Telecommunications Review. Our data shows that Australians living outside of metropolitan hubs are experiencing significant issues with their telcos.

Between 1 July 2021 to 30 June 2024, the TIO received 51,854 phone and internet complaints from consumers living in regional, rural and remote Australia about faults, poor service quality, poor mobile service coverage, outages and accessibility barriers.

Read the submission (PDF, 388KB)
Submission
Home phone
Internet
Mobile phone

Free, fair and independent help for phone and internet complaints.

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.
We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.