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Submission on the Exposure Draft for the Digital Duty of Care
21 September 2026
The TIO's submission on the Digital Duty of Care Exposure Draft supports stronger online safety protections and recommends clear dispute resolution requirements, including minimum complaint-handling standards and participation in an independent external dispute resolution scheme.
The TIO supports the proposed digital duty of care as an important step towards improving online safety. The submission recommends clear dispute resolution requirements, including minimum complaint-handling standards and participation in an independent external dispute resolution scheme, to help people resolve issues with digital platforms and access effective redress.
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