The Telecommunications Industry Ombudsman’s (TIO) Quarter Three Complaints Report shows residential consumers and small businesses made 17,777 complaints about phone and internet services between January and March this year. While complaints have remained steady compared to the previous quarter, the results show an almost 19 per cent decrease against the same period last year.
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Ombudsman za telekomunikacijsku industriju može vam pomoći u sljedećim područjima:
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Ugovori: Jeste li pristali na nešto što niste dobili?
The findings of the Independent Review recognise the TIO's role and success in improving consumer outcomes in the industry, and note the continuing high level of support for the TIO from stakeholders. The Review also provides valuable feedback on steps to improve the TIO’s performance, including reviewing processes to reduce case-handling times, and working to ensure that the needs of disadvantaged and vulnerable consumers are fully considered.
The Telecommunications Industry Ombudsman Simon Cohen has welcomed the release of the Department of Broadband, Communications and the Digital Economy’s Reform of the Telecommunications Industry Ombudsman (TIO) report.
“I am pleased with the findings that the TIO generally meets the National Benchmarks for industry Ombudsman and that we deal with consumer complaints well,” Ombudsman Simon Cohen said.
The Regional Tech Hub provides independent advice and support to help regional Australians navigate phone and internet options and technical issues. This initiative recognises the unique technological operating environment in regional Australia and helps to ensure regional Australians are supported to realise the benefits of connectivity. Support is available via the Hub’s website, phone line, and social media pages.
Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.
More than 22,000 complaints were made in 2010-11 by small businesses unable to resolve issues with service providers. Complaints about inadequate or incorrect customer service advice, poor mobile phone coverage, broken promises and bill disputes were the most common issues.
The TCP Code is one of the major pieces of consumer protection in the Australian telecommunications sector. This ‘registered industry code’ was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years, and this consultation is the first step in the next scheduled review process, due to reach completion in 2024.
The TCP Code is one of the major pieces of consumer protection regulation in the Australian telecommunications sector. This registered industry code was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years.
Consumers who have been affected by the cyber-attack on Tangerine, and where Tangerine has confirmed their personal details were disclosed, should be taking extra steps to protect themselves and be on alert for strange activity using their personal information.
Telecommunications Industry Ombudsman (TIO) Simon Cohen has welcomed the release of a Federal Government discussion paper examining opportunities to reform the TIO scheme.
“The Telecommunications Industry Ombudsman scheme plays a vital role in consumer protection in the telecommunications industry, assisting customers and service providers to resolve individual disputes and advising industry on best practice,” Mr Cohen said.
“It’s important to regularly review the Ombudsman scheme, to ensure we are providing the maximum benefit to the community and industry.”