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Submission - Communications Alliance’s 2024 TCP Code review

The Telecommunications Industry Ombudsman made a submission to Communications Alliance’s consultation for its 2024 Review of the Telecommunications Consumer Protections (TCP) Code. The consultation has significant outcomes for consumers, for the TIO, and for the telco industry.

The TCP Code is one of the major pieces of consumer protection in the Australian telecommunications sector. This ‘registered industry code’ was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years, and this consultation is the first step in the next scheduled review process, due to reach completion in 2024.