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- Are you looking for ways to educate your students, team, or organisation about alternative dispute resolution?
- Are you seeking live and dynamic ways to engage or upskill your people?
We offer live webinar sessions that tell you about our free, fair, and independent dispute resolution service for phone and internet consumers.
The TCP Code is one of the major pieces of consumer protection regulation in the Australian telecommunications sector. This registered industry code was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years.
The Resources
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The Telecommunications Industry Ombudsman has created a suite of resources aimed at intermediary organisations working in remote Indigenous communities.
The resources aim to increase the awareness of people in remote communities that they can come to the Telecommunications Industry Ombudsman if they cannot resolve a problem with their landline, mobile or internet service provider.
Our commitment to people and businesses at risk
We are committed to providing an empathetic and accessible service to those who are left vulnerable or at risk by their access to communications technology.
It’s important to us that we provide timely assistance to help people and businesses at risk resolve their complaints quickly.
How we define ‘at risk’
You may be ‘at risk’ if you are experiencing a crisis such as:
The Telecommunications Industry Ombudsman is an industry-funded Ombudsman service. Its income is generated solely from telecommunications companies who are charged fees for our complaint resolution services in accordance with the Telecommunications Industry Ombudsman Terms of Reference.
The Ombudsman is responsible for developing a budget based on an approved annual business plan, which is approved by the Board before the start of each financial year. The Ombudsman is responsible for the implementation of the approved business plan and budget.
Download the Quarter Three Complaints Report
Problems with internet services increased 8.5 per cent compared to the previous quarter. Internet complaints about having trouble getting connected to the NBN network, and experiencing problems with service quality once connected, increased 13 per cent.
The Telecommunications Industry Ombudsman welcomes the penalties awarded in Federal Court proceedings by the Australian Communications and Media Authority (ACMA) against Limni Enterprises Pty Ltd (formerly Red Telecom Pty Ltd) and its sole director Nicholas Kontaxis for failure to comply with Ombudsman decisions.
Faults can stop you from using your phone or internet services the way you need to.
When services don’t work, it can disrupt your everyday life and ability to work, access support and stay connected to your community. You may feel frustrated if the problem keeps happening or is taking too long to fix.
The most common complaints we see about phone and internet faults involve: