Members who attended the virtual meeting unanimously passed the amendments.
The amendments included:
Search
The Australian Competition and Consumer Commission (ACCC) has announced TPG has agreed to offer remedies to nearly 8,000 of its customers who were misled about maximum speeds they could achieve on certain TPG NBN plans.
The ACCC is responsible for enforcing this undertaking.
TPG has until 2 March 2018 to notify affected customers by email or letter.
Residential customers who are unsure if the undertaking applies to them can contact TPG on 13 14 23.
You’re invited to a conversation with the TIO: Defending phone and internet accounts from fraudsters
In the last financial year, the TIO received over 500 complaints from consumers who said they had fallen victim to fraud through their telco account. The TIO’s Systemic Investigation Team looked into these complaints to shine a light on the consumer experience and the challenges faced by telcos when defending phone and internet accounts from fraudsters.
In this 45-minute webinar, you will learn about:
The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019.
In 2017/18 complaints from small businesses increased 8.7 per cent to 20,433. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their phone or internet issue, followed by complaints about disputed charges for a service or equipment.
The new brand and logo are designed to unify the Telecommunications Industry Ombudsman’s diverse stakeholder community and represent all parties in the complaint resolution process. The identity blends a number of visual concepts together: the wider community and membership; authority and strength; cooperation and inclusion; growth and evolution; and helping all parties to find a clear way forward.
The Telecommunications Industry Ombudsman (TIO) received 30,539 new complaints in July-September 2014, the lowest number in seven years, according to TIO Talks, released today.
The results are part of a downward trend in telco complaints. New complaints to the TIO in July-September 2014 were 9.1 per cent fewer than in April-June 2014, and 14.6 per cent lower than in the same period in 2013.
Today the Government announced the Telecommunications (Domestic, Family and Sexual Violence) Industry Standard 2025 (DFSV Standard). The rules will be rolled out in stages, with most set to become mandatory from 1 July 2025. The DFSV Standard raises the bar for consumer protections for victim-survivors, including by requiring telcos to:
Our submission to CommsAlliance Review of NBN Access Transfer Code is available to download.