“Meeting the needs of consumers impacted by family violence”, a report by the Telecommunications Industry Ombudsman, provides the findings of a systemic investigation.
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“I’m delighted to be leading the TIO’s work in this new capacity,” Wendy said. “I know this role as Assistant Ombudsman is integral to our provision of a quick, fair and accessible complaint resolution service for telco consumers. I really look forward to working with consumers, members, regulators, industry stakeholders and of course, my fantastic teams of dispute resolution professionals.”
Did you know...?
Before you buy a product or service... If you tell a telecommunications provider what you need a service for, they must tell you if they have anything on offer that might suit you. They have to describe products and services accurately. If a provider does not tell you important things you should know before you buy something from them, they have to fix any problems resulting from this.
The TIO is one of many organisations across Australia that can help you with a problem you have with a product or service;
“Meeting the needs of consumers impacted by family violence”, a report by the Telecommunications Industry Ombudsman, provides the findings of a systemic investigation.
The investigation found the needs of consumers experiencing family violence were not always met by the telcos’ standard systems and processes. The report details how the unauthorised disclosure of personal information can have dangerous consequences. It also reveals the impact of how an inflexible approach to providing the right financial help can contribute to financial hardship.
Existing complaints about Red Telecom Pty Ltd (now Limni)
You should take urgent action to confirm with Vokal the status of your phone and internet services.
We will contact you to discuss the impact of the changes at Red Telecom Pty Ltd on your complaint.
Making a new complaint about Red Telecom
If you have a new complaint about your Red Telecom phone or internet service you should first try to resolve this with Vokal. If the complaint remains unresolved, contact us, we’re here to help.
Complaints we receive involving connection and disconnection of services include claims that:
The Telecommunications Industry Ombudsman (TIO) Limited is pleased to announce Professor the Hon. Michael Lavarch AO has been unanimously appointed Independent Chair, and has succeeded Patricia Faulkner AO upon her retirement from the role on 14 July, 2019.
If you are experiencing problems contacting your telco
Financial counsellors across Western Australia have identified a range of financial challenges faced by their clients living in the state, a new report from the Telecommunications Industry Ombudsman and Financial Counsellors Association of Western Australia (FCAWA), highlights today (23 October 2017).