Media Release

Complaints about phone and internet services decreased 21.1 per cent in the last financial year (1 July 2018 to 30 June 2019).

The Telecommunications Industry Ombudsman welcomes the ACCC’s Digital Inquiry report and the recommendation that the TIO take on the role of the digital platforms ombudsman.

The Australian Competition and Consumer Commission (ACCC) has announced Vodafone has agreed to offer refunds to customers who were charged for third party content they had not agreed to buy or had purchased unknowingly.

The Telecommunications Industry Ombudsman (TIO) Limited is pleased to announce Professor the Hon. Michael Lavarch AO has been unanimously appointed Independent Chair, and has succeeded Patricia Faulkner AO upon her retirement from the role on 14 July, 2019.

Telstra customers impacted by the national EFTPOS outage yesterday (Thursday 11 July 2019) who have an issue they would like Telstra to address should contact Telstra in the first instance. If the matter remains unresolved, the consumer or small business can contact the Telecommunications Industry Ombudsman via phone 1800 062 058 or online at www.tio.com.au.

The Australian Competition and Consumer Commission (ACCC) announced yesterday (Wednesday 10 July, 2019) Dodo has agreed to refund $360,000 to around 16,000 customers for claims that its entry-level NBN broadband plans were ‘perfect for streaming’.

Commenting on the ACMA’s report “Telecommunications Complaints Handling July to December 2018” released today (10 July, 2019), Ombudsman Judi Jones said “We are considering the data published in the report..."

The Telecommunications Industry Ombudsman launched its new brand and website today (Wednesday 12 June, 2019), aligning the organisation’s image with its purpose – to provide a fair, independent and accessible dispute resolution service for consumers and the telecommunications industry that complies with the Benchmarks for Industry-based Customer Dispute Resolution.

The Telecommunications Industry Ombudsman welcomes the appointment of Paul Fletcher as Minister for Communications, Cybersafety and the Arts.