Quarter 4 Complaints Report (FY2022)

Between April and June 2022, residential consumers and small businesses made 17,840 complaints to the Telecommunications Industry Ombudsman, a decrease of 18.6 per cent compared to the previous quarter. However, the number of enquiries received in this period was higher than the previous two quarters.

Complaints about all service types decreased this quarter, and complaints about fault and connection problems dropped from 53 per cent to 47.9 per cent. All top ten complaint issues decreased in absolute volume compared to the previous quarter.