Quarter 2 Complaints Report (FY2022)

Residential consumers and small businesses made 18,386 complaints, a decrease of 14.2 per cent compared to the previous quarter, and 39.7 per cent compared to the same period last year. Complaints have declined across all service types, with internet complaints decreasing 20.4 per cent. However, the decline in mobile complaints was less significant at just 4.7 per cent. This meant mobile became the most complained about service type, with 42 per cent of all complaints being about mobile services.