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Q2 Complaints Report 2020

Quarter 2 Complaints Report (FY2020)

12th Feb 2020
Residential consumers and small businesses made 28,746 complaints to the Telecommunications Industry Ombudsman in the last quarter of 2019 (1 October to 31 December 2019). The Quarter 2 Complaints snapshot released today (Wednesday 12 February 2020) shows complaints about phone and internet services declined 12 per cent compared to the previous quarter.
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Free, fair and independent help for phone and internet complaints.

The Telecommunications Industry Ombudsman acknowledges the traditional custodians of the land throughout Australia and their continuing connection to land, culture and community.
We pay our respects to Elders past and present, and extend our respect to Aboriginal and Torres Strait Islander Peoples from all nations of this land.