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Q2 Complaints Report 2020

Quarter 2 Complaints Report (FY2020)

Residential consumers and small businesses made 28,746 complaints to the Telecommunications Industry Ombudsman in the last quarter of 2019 (1 October to 31 December 2019). The Quarter 2 Complaints snapshot released today (Wednesday 12 February 2020) shows complaints about phone and internet services declined 12 per cent compared to the previous quarter.