Quarter 2 2025-26 Complaints Data

Report highlights

The Australian community made 14,017 complaints, an increase of 3.6 per cent in complaints since last quarter. Residential consumers made 89.8 per cent of these complaints and 10.2 per cent came from small businesses.

Among the top 10 issues raised by consumers, six issues since last quarter. The largest increase was noted for no phone or internet service, up by 41.6 per cent, followed by intermittent service or dropouts, up by 21.6 per cent.

Complaints involving non-financial loss compensation* claims increased by 13.9 per cent.

Complaints involving financial hardship or repayment arrangement issues decreased, down 35.7 per cent since last quarter.

*Excludes non-financial loss compensation related to privacy.

Key data summary

Complaints data

Demographics data

Complaints by location data

By clicking on a specific state, you can delve deeper into the insights and gain a better understanding of the complaints originating from that area. Not sure where your LGA is? Find out here WA, SA, TAS, QLD, VIC, NT, NSW.

Unresolved cases data

Escalated cases data

Complaint outcomes