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Consumers complaining about customer service problems with inadequate fault testing increased 22 percent against the previous period and 59 percent against the same time last year, against the downward trend of complaints.
Ayudamos a resolver quejas y reclamaciones sobre servicios telefónicos o de Internet.
Somos un servicio gratuito e independiente, es decir, ni usted paga nada ni nosotros tomamos partido por ninguna de las partes.
El Defensor del Usuario de la Industria de las Telecomunicaciones (Telecommunications Industry Ombudsman) puede prestar ayuda con:
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Contratos: ¿contrató un producto o servicio que no ha recibido?
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The Telecommunications Industry Ombudsman (TIO) has undergone an independent review – as required by legislation
Independent Review Report
The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.
This important reform will ensure family violence victim survivors are protected in their dealings with their telco. For the telcos, an enforceable industry standard will give them certainty about the appropriate way to help customers experiencing family violence.
Quotes attributable to Ombudsman Cynthia Gebert: