The Telecommunications Industry Ombudsman (TIO) Limited welcomes a new member to its Board of Directors.
Andrew Sheridan will join the Telecommunications Industry Ombudsman Board as a director with industry experience, replacing David Epstein who is retiring from the Telecommunications Industry Ombudsman Board.
Ms Patricia Faulkner AO has been re-appointed as Independent Chair of the Board of Directors; and Gordon Renouf has been re-appointed as a Director with Consumer Experience.
Julie has been reappointed to the Board for a second three-year term as an Independent Director with Not-for-Profit Governance experience, effective 12 November 2022.
Julie is currently a member of the Board’s People Committee. She has more than 25 years’ experience as a lawyer and policy consultant in the health, disability, and not-for-profit sectors, specialising in governance and risk.
Consumers made more than 124,000 complaints about mobile, internet and landline services last financial year, the Telecommunications Industry Ombudsman (TIO) reported as it launched its Annual Report 2014-15 today.
While the total number of complaints about telcos dropped 10.5 per cent in 2014-15, Acting Ombudsman Diane Carmody said there was still room for improvement in the telecommunications industry.
The Board is chaired by an Independent Director and contains a balanced mix of Directors with industry and consumer experience, an Independent Director with not-for-profit governance experience and Independent Director with commercial governance experience. The Board has adopted a charter that set out its roles and responsibilities.
Proud @ TIO is dedicated to promoting an inclusive work environment where LGBTIQ+ employees and their families and friends are accepted, valued and are free from prejudice and discrimination. Proud @ TIO works across the TIO and also with key stakeholders to ensure the TIO’s service is fair, inclusive and accessible to members of the LGBTIQ+ community.
James McDonald, Assistant Ombudsman Early Resolution and Proud @ TIO’s Executive Sponsor is “thrilled” to oversee the launch of such an important employee reference group.
The Telecommunications Industry Ombudsman welcomes the Australian Communications and Media Authority’s focus on financial hardship policies for phone and internet consumers, published today, Thursday 2 April 2020, in its “State of play” report.
Ombudsman Judi Jones says, “I congratulate Minister Fletcher on his appointment to the Communications portfolio. His telecommunications industry experience and recent position as Parliamentary Secretary to the Minister for Communications are positive indicators for continued Government commitment to telecommunications safeguards for consumers.
“I look forward to working with Minister Fletcher on improving the phone and internet experience for all Australians during this time of telecommunications transformation.”
ENDS
Commenting on the ACMA’s Compliance and Enforcement statement of approach announced today (22/08/2028), Ombudsman Judi Jones says, “Residential consumers and small businesses want migration from their old phone or internet service to a service delivered over the National Broadband Network to go well.
“The Telecommunications Industry Ombudsman supports the ACMA’s statement of approach which gives clear guidance to telcos about its expectations under the new rules, and provides a strong framework to support dispute resolution.”
Between July and September 2022, residential consumers and small businesses made 16,310 complaints, a decrease of 8.6 per cent compared to the previous quarter, and a decrease of 23.9 per cent compared to the same period last year. Enquiries to the TIO increased 9.1 per cent compared to last quarter.
Mobile complaints continued to be the most complained about service type, making up a proportion of 47 per cent of all complaints. The number of complaints about internet, landline and multiple services decreased significantly.
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