Following the December 2020 release of the Systemic Investigation “Meeting the needs of consumers impacted by family violence”, work continues at the TIO to understand and respond to family violence when impacting phone and internet complaints.
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The TIO supports the introduction of a mandatory registration model for SMS senders to ensure consumers are protected from scammers impersonating legitimate brands.
Ms Gebert stated that directing the scheme to be mandatory rather than voluntary will provide better protection for consumers.
“A voluntary requirement may create inconsistency and confusion for consumers, as they may not be aware which businesses and entities have registered their sender ID and which have not.
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The Telecommunications Industry Ombudsman welcomes the announcement by the Australian Communications and Media Authority of the terms of reference to explore ways to disrupt scam activity on telecommunications networks.
The importance of consumers fighting fraud at home is the theme of this year’s National Consumer Fraud Week.
Fraud Week, which runs from 7 to 13 March, is an initiative of the Australian Consumer Fraud Taskforce. For the third year running, the TIO is a partner of the taskforce, which comprises 21 government regulatory agencies and departments with responsibility for consumer protection regarding frauds and scams.
Australian telecommunication companies have agreements with various overseas networks to provide Australian customers with the ability to use their mobiles while overseas; these are called roaming agreements.
When you are roaming on another network, a mobile company from the country you are visiting will bill your usual mobile company for the calls using their network and these charges are passed on to you.
Summary of our Privacy Policy
This summary explains how Telecommunications Industry Ombudsman Limited (we, our, us) protects the personal information we handle and how we comply with the Privacy Act 1988, including the Australian Privacy Principles.
More information about how we handle your personal information can be found in our privacy policy.
- Record number of 197,682 new complaints, an almost 18% increase on previous year. This reversed the almost 5 per cent decrease in new complaints we reported in 2009-10.
- New complaints about Vodafone mobile services almost tripled to over 32,000, peaking in January 2011 (more than 5,700). While Vodafone complaints took a downward turn in February 2011 (more than 4,200), their complaint levels in June 2011 (almost 2,800) were still more than double the number received in June 2010.