Blog

The Telecommunications Industry Ombudsman (TIO) is undergoing a digital transformation led by human centred design (HCD) and we need your help to make our service better. 

On Tuesday 15 December 2020 the Telecommunications Industry Ombudsman (TIO) Limited held its first virtual Annual General Meeting.

A key agenda item was proposed amendments to the TIO's Constitution. While the amendments were relatively minor in nature, they will assist with improving the operation of the TIO scheme by bringing it into line with current legal requirements and good practices of governance. 

This has been a tough year for everyone. Providing a great dispute resolution service isn’t just about looking after consumers and telcos, it’s also about looking after employees and their mental health.

Over eight weeks in September and October, TIO employees participated in psychological resilience training so they could look after themselves and continue providing help to all the consumers and telcos who were also feeling stretched.

On 11 November, the Telecommunications Industry Ombudsman (TIO) celebrated NADIDOC Week by launching its REFLECT Reconciliation Action Plan (RAP).

Gender equality in the workplace is an important aspect of the Telecommunications Industry Ombudsman’s three-year Equality Diversity and Inclusion strategy. For the fourth year in a row, the TIO is proud to announce our compliance with the Gender Equality Act (2012), having recently completed the annual report to the Workplace Gender Equality Agency (WGEA).

The Telecommunications Industry Ombudsman (TIO) is actively positioning itself to be an Employer of Choice. The organisation is looking at ways to improve equality, diversity and inclusion, and provide an excellent workplace.

The TIO's Consumer Panel met (virtually) for the second time last week. The meeting provided a timely opportunity to reflect on the impact of COVID-19 on complaints, and share knowledge about issues arising from the TIO's work and the work of Panel members.

On 1 October 2020, Red Telecom Pty Ltd sold most of its customer base to Vokal Pty Ltd (Vokal). Vokal is continuing to trade under the name Red Telecom.

After the sale, Red Telecom Pty Ltd changed its name to Limni Enterprises Pty Ltd (Limni).

On 7 October 2020, Limni entered into external administration and a liquidator has been appointed.