Blog

The TIO is aware of outages impacting customers in New South Wales and Queensland due to weather events. Outages have also been reported at locations in Western Australia. Services impacted include mobile and internet.

Today, the TIO’s improved complaint handling procedures are live – signalling a new chapter for fairness and the way we handle complaints.

The Australian Competition and Consumer Commission (ACCC) and Optus Mobile Pty Ltd (Optus) have agreed to a $100 million penalty, subject to court approval, for unconscionable conduct when selling telecommunications goods and services to hundreds of consumers.

From 1 July 2025, we are improving how we handle phone and internet complaints.

Flooding in NSW could impact your phone and internet services. We’ve put together some information to support you if you are impacted.

Our Consumer Panel meets at least twice a year to discuss the unique issues affecting telco consumers and what we can do to help them.

From 1 July 2025, updated Complaint Handling Procedures will come into effect that enhance fairness in our complaint handling. The changes follow recommendations from the TIO 2022 Independent Review.

When you’re experiencing financial hardship and finding it challenging to keep on top of your phone and internet bills, extra support and flexibility from your telco provider is vital.

Through our experience helping consumers experiencing financial difficulties resolve complaints with their telco, we’ve come up with some tips to help you get the support you need.

The TIO welcomes Glen Noonan to its Board of Directors and as the new Chair of the Board’s Audit, Finance, Risk and Compliance Committee.

Cyclone Alfred could impact your phone and internet services. We’ve put together some information to support you if you are impacted.