Blog

Ombudsman Cynthia Gebert delivered a keynote address at the ACCC's 2022 National Consumer Congress. Ms Gebert spoke about the need for telecommunications to be recognised as an essential service, the mechanism to support changes to the sector and three recommendations to support the change.

The TIO began it’s official reconciliation Journey in 2020, and since has been progressing actions and items on the organisation’s Reconciliation Action Plan (RAP), with the goal of becoming officially accredited as a Reflect RAP organisation this year.

Dana Beiglari, the TIO’s newest Board member, is no stranger to learning from failure.

Cynthia Gebert joined the TIO at the beginning of May as the organisation’s new Ombudsman. She brings over ten years’ experience to the role as the Energy & Water Ombudsman of Victoria, and over the years has learnt that change doesn’t just happen – you have to push for it.

Are you or someone you know struggling to pay a telco bill? Have you been overcharged for your telco services? Maybe you had a payment plan that you can no longer follow, and your telco has cut off your phone and internet. Or perhaps you’ve been charged for a service you didn’t agree to.

The Telecommunications Industry Ombudsman is pleased to announce Wendy Wang has been appointed Assistant Ombudsman of Dispute Resolution.

The Ombudsman has revised the Guidelines on Land Access Jurisdiction. The Guidelines are intended to assist carriers, and landowners and occupiers, to better understand the land access process, as well as each other’s rights and obligations.

Each year the Telecommunications Industry Ombudsman (TIO) receives thousands of complaints about faulty services. In the last financial year, there were over 15,000 complaints about having no phone or internet service.

Service outages or service faults can be harmful if you rely on your phone or internet connection for your safety, business, or staying connected to friends and family.

The TIO is proud to announce from 4 April 2022, our Early Resolution contact centre will be open from 8am to 8pm AEST.

The Independent Review is a legislative requirement of the TIO scheme and must be undertaken every five years. The review examines whether the TIO scheme complies with the Benchmarks for Industry Based Customer Dispute Resolution.