Blog

I have declared the current COVID-19 pandemic is a disaster under the Business Continuity Plan, and from Thursday 26 March 2020, have increased the time to respond to standard (non-urgent) referrals from 10 to 15 days.

On 26 January 2020 the Telecommunications Industry Ombudsman (TIO) held a stall at Yabun, the largest one-day gathering and celebration of Aboriginal and Torres Strait Islander cultures in Australia.

Held on the traditional lands of the Gadigal people in Sydney’s Victoria Park, the event showcased Indigenous artists, musicians and traditional performers, as well and hosted panel discussions and community forums on Indigenous issues.

“We didn’t see the sun for the whole five days we were there. You could see the glow of it, and it had this red tinge to it, but there were no blue skies. There was just so much smoke.”

– Leigh Bradley, TIO Dispute Resolution Officer

Our thoughts are with those affected by bushfires. To support you we have put together a fact sheet – Information for bushfire affected consumers – to help you access assistance you may need to reconnect to phone or internet services.

Consumers impacted by the recent bushfires can now receive dedicated assistance with their unresolved phone and internet issues. The Telecommunications Industry Ombudsman’s Natural Disasters help line, 03 8600 8308, will be open from Thursday 21 November 2019.

The Telecommunications Industry Ombudsman welcomes the enforcement action by the Australian Communications and Media Authority (ACMA) to direct a telecommunication s provider to include information on its website about its NBN plans, financial hardship assistance, and complaint handling processes.

The Telecommunications Industry Ombudsman receives many complaints each year from consumers who were targeted by scammers. Technical support scams are not new, but you should remain vigilant as scammers constantly evolve their tactics.

The final report of the ACCC’s digital platforms inquiry, which was released on Friday, shines a light on a modern-day consumer problem.

The Telecommunications Industry Ombudsman receives many complaints each year from consumers who have been targeted by scammers. The scams reported to us constantly evolve and change. They vary in sophistication and how they target victims.