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The final report of the ACCC’s digital platforms inquiry, which was released on Friday, shines a light on a modern-day consumer problem.

The Telecommunications Industry Ombudsman receives many complaints each year from consumers who have been targeted by scammers. The scams reported to us constantly evolve and change. They vary in sophistication and how they target victims.

Scams work because victims provide their personal information to the scammer so a scammer can impersonate them. It is vitally important you are vigilant with your personal information, especially when someone you don’t know is asking for it.

Beware of calls recommending switching telcos They are not endorsed by the Telecommunications Industry Ombudsman.

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

On 26 September 2017, the Telecommunications Industry Ombudsman Board adopted changes to the organisation’s Terms of Reference.

Many people want to stay in touch with friends and family when they travel overseas, but are unsure whether their mobile will work and if it does, if they will receive extra charges for using it.