Helping telco consumers sign up to the right phone and internet products
17th May 2021
The Telecommunications Industry Ombudsman’s (TIO) latest systemic investigation report reveals the problems with telco sales practices that can lead to consumers signing up for products or services they don’t understand or need.
The report “Helping telco consumers sign up to the right phone and internet products” found:
- advertising and point-of-sale information does not always cover key terms,
- online information about telco products and services can be difficult to find and understand,
- telcos do not always responsibly promote or sell their products and services, and
- consumers sometimes unknowingly sign up for products or services they do not need.