The relationship between small businesses and their providers is vital to the businesses’ ongoing success. Any issues between a small business and their provider in service delivery can have significant consequences.
When choosing phone or internet products, small businesses have many more options to consider than residential consumers. The costs of getting these options wrong, particularly when combined with poor sales experiences, can lead to complaints.
We recommend small businesses and providers minimise the risks when connecting new services by checking that the business address is correct, communicating about expected connection timeframes or delays and planning for enough connection time.
