Problems with your service | The Telecommunications Industry Ombudsman
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Problems with your service

Guides for Problems with your service

  • This help page tells you what to do when you have a fault on your service that keeps coming back. It also explains what what your provider should do, and what remedies are available.

  • This help page tells you what remedies are available when your internet service is slower than expected, and your provider cannot fix the problems.

  • This help page tells you how our office handles complaints about unauthorised SIM card swapping.

  • We can help with your complaint about certain problems with phone numbers, including complaints about losing access to your number because you have lost the rights of use of it or it has been quarantined. We can also help if you have been given an out of area number – that is, a number with an area code different to your actual location – without being told how calls will be charged.

  • We can help with your complaint about services or equipment that are faulty.