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In response to the governance recommendations released in part A report of the Telecommunications Consumer Safeguards Review, the Board of the Telecommunications Industry Ombudsman (TIO) is seeking stakeholder responses to an Options Paper on possible amendments to the Constitution of TIO Limited.
Optus has signed an undertaking, accepted by the ACCC, that it will remediate impacted consumers, including by providing compensation. The undertaking sets out further actions the ACCC and Optus have agreed on, including Optus improving its internal systems and processes.
New complaints to the Telecommunications Industry Ombudsman (TIO) in October-December 2015 were at the lowest level since July-September 2006, according to TIO statistics released today.
The TIO received 23,572 new complaints in the quarter, down 9.4 per cent compared to the previous period, and 20.3 per cent fewer than the same time in 2014.
Our submission to the Joint Standing Committee’s Inquiry into the business case for the NBN and experiences of small businesses can be found here.
A revised Memorandum of Understanding (MoU) between the Austral
While workable complaint processes exist for almost every other essential service area, consumers and small businesses have no way to escalate complaints and achieve meaningful outcomes for disputes involving digital platforms.
So the Australian Competition & Consumer Commission has recommended the introduction of a world-first digital platforms ombudsman.
The pilot Fairness and Satisfaction Surveys have now been running for over six months, with around 200 people responding each week. The surveys ask questions about a consumers experience of fairness and satisfaction with the TIO’s service, and collect demographic data on age, gender, and First Nations origin.