The TIO has a range of reports and updates related to our work and our industry.
Annual Reports and Updates - provide a snapshot of the full financial year activities of our complaint handling service.
Complaint Keywords - a hierarchy list of the keywords used to categorise our complaints.
The Telecommunications Industry Ombudsman is an industry-funded Ombudsman service. Its income is generated solely from telecommunications companies who are charged fees for our complaint resolution services in accordance with the Telecommunications Industry Ombudsman Terms of Reference.
The Ombudsman is responsible for developing a budget based on an approved annual business plan, which is approved by the Board before the start of each financial year. The Ombudsman is responsible for the implementation of the approved business plan and budget.
The Telecommunications Industry Ombudsman welcomes the penalties awarded in Federal Court proceedings by the Australian Communications and Media Authority (ACMA) against Limni Enterprises Pty Ltd (formerly Red Telecom Pty Ltd) and its sole director Nicholas Kontaxis for failure to comply with Ombudsman decisions.
“We are pleased to publish our submission to the Consumer Safeguards Review - Part C: Choice and fairness.
“As the independent dispute resolution scheme for the telecommunications industry, the complaints we receive from individual consumers and small businesses put us in a unique position to provide insights about choice and fairness.
The Telecommunications Industry Ombudsman (TIO) Limited welcomes a new member to its Board of Directors.
Andrew Sheridan will join the Telecommunications Industry Ombudsman Board as a director with industry experience, replacing David Epstein who is retiring from the Telecommunications Industry Ombudsman Board.
Ms Patricia Faulkner AO has been re-appointed as Independent Chair of the Board of Directors; and Gordon Renouf has been re-appointed as a Director with Consumer Experience.
On Tuesday 12 November 2019 the Telecommunications Industry Ombudsman (TIO) Limited held its Annual General Meeting. A key agenda item was proposed amendments to the TIO's Constitution. Members present at the meeting unanimously passed the amendments.
The amendments include:
Waxaanu nahay adeeg madaxbanaan oo lacag la'aan ah. Taasi micnaheedu waxa weeyi lacag bixin maysid cidna lama safano.
Heshiisyada: Ma ku raacday wax aadan fahmin?
The Telecommunications Industry Ombudsman has created a suite of resources aimed at intermediary organisations working in remote Indigenous communities.
The resources aim to increase the awareness of people in remote communities that they can come to the Telecommunications Industry Ombudsman if they cannot resolve a problem with their landline, mobile or internet service provider.
The Telecommunications Industry Ombudsman (TIO) welcomes the remedial direction issued by the Australian Communications and Media Authority (ACMA) to provider Potukuchi Trading Pty Ltd, Trustee for Global Financial Solutions, trading as 1800 BizPhone.