Whilst these can’t be revealed in full yet, here’s a sneak peak into our ‘M’ value – Make it easy. For consumers, this means ensuring the Telecommunications Industry Ombudsman offers a dispute resolution service that is accessible to everyone.
New Assistant Ombudsman of Early Resolution James McDonald explains his goal to make the TIO the most accessible dispute resolution service.
Naše usluge su besplatne i neovisne. To znači da vi za to ne plaćate i da mi ne pristajemo ni uz jednu stranu.
Ugovora: Da li ste pristali na nešto što niste dobili?
Računa: Mislite li da je vaš račun pogrešan ili imate problema s plaćanjem?
The updated CHPs aim to strengthen existing procedures, address pain points and provide all parties who engage with the TIO clear pathways to timely and fair resolution. These changes are a key component of the TIO’s Fairness Commitment.
Let’s take a closer look at what’s changing and why these updates are important.
Referral Response Trial
A voluntary six-month trial that asks telcos to provide responses to the TIO about the referrals we send in the first stage of our complaints process.
The TIO supports the introduction of a mandatory registration model for SMS senders to ensure consumers are protected from scammers impersonating legitimate brands.
Ms Gebert stated that directing the scheme to be mandatory rather than voluntary will provide better protection for consumers.
“A voluntary requirement may create inconsistency and confusion for consumers, as they may not be aware which businesses and entities have registered their sender ID and which have not.
The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.
The Telecommunications Industry Ombudsman has received complaints from consumers who had their mobile phone numbers transferred without their knowledge and then had large amounts of money transferred from their bank accounts.
The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members of its Board of Directors today.
David Epstein and Gordon Renouf joined as Directors after a recruitment process that began in late 2014.
“I welcome David Epstein and Gordon Renouf as new members of the Board of TIO Limited, and thank Michael Elsegood and Chris Dodds for their long service to the TIO,” Board Chair Patricia Faulkner said.
Our submission to the TIO supplementary submission to JSC re business case for NBN and experiences of small businesses can be found here.
The Australian Competition and Consumer Commission (ACCC) has announced the commencement of proceedings in the Federal Court against Superfone for alleged false and misleading telemarketing representations, following referral from the Telecommunications Industry Ombudsman. Superfone sells mobile, landline and NBN internet services.
The Australian Competition and Consumer Commission (ACCC) has announced Vodafone has agreed to offer refunds to customers who were charged for third party content they had not agreed to buy or had purchased unknowingly.
The ACCC is responsible for enforcing this undertaking.
This undertaking applies to Vodafone third party content available between 1 January 2013 and 1 March 2018.