Search
Staying connected through phone and internet services is important for the safety of residential consumers and small businesses in areas impacted by natural disasters.
Ombudsman Judi Jones said, “For local residents, remaining connected to phone and internet services means being able to contact emergency services, stay connected to medical assistance, and remain in touch with friends, family and neighbours. For small businesses it means being able to continue trading, supplying goods and providing a vital network for members of the community.
While the TIO supports strong action to disrupt scams and protect consumers, the submission raises concerns about the Government’s proposed solution:
The Telecommunications Industry Ombudsman welcomes the announcement by the Australian Communications and Media Authority of the terms of reference to explore ways to disrupt scam activity on telecommunications networks.
The TIO is one of many organisations across Australia that can help you with a problem you have with a product or service;
Parliamentary Ombudsman offices:
Commonwealth Ombudsman
Deals with complaints about the administrative actions of Australian Government departments and agencies.
The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.
Consumers can now make complaints about issues that they became aware of up to two years before contacting the TIO, up from one year.
The Ombudsman will also have the discretion to investigate complaints that consumers became aware of up to six years before contacting the TIO, up from two years.
Commenting on the appointment of Stephen Rue as the new Chief Executive Officer of NBN Co, Telecommunications Industry Ombudsman Judi Jones says:
“Congratulations from the Telecommunications Industry Ombudsman to Stephen on his appointment as Chief Executive Officer.
“We also extend our very best wishes to Bill Morrow for his future and thank him for his supportive and collaborative approach in resolving complaints about phone and internet services.
As well as resolving consumer disputes we are also here to work with members to help improve their services and reduce the complaints they receive.
Joining the scheme
Find out how the TIO supports members and what a member’s obligations are.
Find out more about joining the TIO scheme
Industry Codes and Resources
Get familiar with the industry codes of practice, standards and rules telecommunications providers must legally comply with.