This information is currently under review
The purpose of these Procedures is to make sure we make decisions that achieve our aim to handle Complaints in a fair, independent, economical, informal and fast way.
When forming any view, assessing any evidence, or making any decision we consider:
When you buy phone and internet products and services, you should be able to trust the advice you get and understand what you agree to. If you feel pressured or aren’t given the information you need, you can end up with more than you want, need or can afford.
The most common complaints we see about sales issues involve:
The Telecommunications Industry Ombudsman notes today’s announcement about alternative commitments for Telecommunications Consumer Protections Code (TCP Code) compliance during the pandemic.
Ombudsman Judi Jones said, “It is important that the government, regulators, and phone and internet providers maintain their focus on keeping people and small businesses connected and ensuring they have access to financial hardship programs.
This has been a tough year for everyone. Providing a great dispute resolution service isn’t just about looking after consumers and telcos, it’s also about looking after employees and their mental health.
Over eight weeks in September and October, TIO employees participated in psychological resilience training so they could look after themselves and continue providing help to all the consumers and telcos who were also feeling stretched.
The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.
Professor The Hon. Michael Lavarch AO will join as an Independent Director with not-for-profit governance experience, replacing Independent Director Ms Philippa Smith AM who is retiring from the TIO Board.
New Federal whistleblower laws were enacted on the 19 March 2019. On 4 April, this law was modified, resulting in the new law taking effect on 1 July 2019, to include expanded whistleblower protections regarding all Australia companies. TIO’s Whistleblower policy has been reviewed, amended and approved by the Board in September 2019.
Somos um serviço gratuito e independente. Isso significa que você não paga e nós não tomamos partido.
Contratos: Você concordou com algo que não obteve?
Faturas: Você acha que sua fatura está errada ou está tendo problemas para pagá-la?
The revised Guidelines reflect changes to the code, determination, and recent case law and will be effective from 14 April 2022.
Carriers will be bound by the new requirements of the Telecommunications Code of Practice 2021 and The Telecommunications (Low Impact Facilities) Determination 2018 (Cth) in accordance with the effective dates set out in those instruments.