Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Funding

The Telecommunications Industry Ombudsman is an industry-funded Ombudsman service. Its income is generated solely from telecommunications companies who are charged fees for our complaint resolution services in accordance with the Telecommunications Industry Ombudsman Terms of Reference.

The Ombudsman is responsible for developing a budget based on an approved annual business plan, which is approved by the Board before the start of each financial year. The Ombudsman is responsible for the implementation of the approved business plan and budget.

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614