The Telecommunications Industry Ombudsman is an industry-funded Ombudsman service. Its income is generated solely from telecommunications companies who are charged fees for our complaint resolution services in accordance with the Telecommunications Industry Ombudsman Terms of Reference.
The Ombudsman is responsible for developing a budget based on an approved annual business plan, which is approved by the Board before the start of each financial year. The Ombudsman is responsible for the implementation of the approved business plan and budget.
A consumer noticed her name was not correctly spelt on her bill and she went into the providers store to fix it. Whilst in store, the provider convinced the consumer to sign up for a new NBN package which she did not fully understand.