Six Month Update Published Today
Publishing the Telecommunications Industry Ombudsman's Six Monthly Update today (Tuesday 17 April, 2018), Ombudsman Judi Jones said "The telecommunications industry in Australia continues to experience significant change. An increasing range of products and services are being offered to consumers, expectations for the quality of phone and internet services are high, and the roll-out of the National Broadband Network is changing the way we use telecommunications services."
Australian residential consumers and small businesses made 84,914 complaints to the Telecommunications Industry Ombudsman in the last six months of 2017 (1 July 2017 to 31 December 2017). In this period, complaints about landline, mobile and internet services, increased by 28.7 per cent compared to the same six month period in 2016.