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2020 Terms of Reference Modernisation

Updated 21 September, 2020  

Submissions for this consultation have now closed. For further information, please contact us.

Posted 29 July, 2020

We are modernising our Terms of Reference to ensure we continue to meet the needs of members and consumers in a post-2020 telecommunications landscape.

While the existing Terms of Reference have served the scheme well, they have not had a wholesale revision since 2014. Evolving technologies, changing consumer needs, and the growth of interconnected and smart devices are bringing significant transformation to the way the sector designs and offers products and services. We recognise the need to keep pace with this rapidly changing landscape and continue to meet community expectations.

The proposed Terms of Reference maintain their purpose of setting out the framework of our scheme and include proposed changes to jurisdiction and process.

You are invited to make a written submission to this consultation by emailing

Submissions close at 5pm on Friday 28 August 2020. We plan to have a revised Terms of Reference in place by 1 January 2021.

Proposed TOR July 2020

Terms of reference discussion paper

Proposed TOR Concordance Table July 2020