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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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Changes to Small Business Policy

28 Jun 2012

The TIO is often asked by members to clarify whether it has jurisdiction where a business of considerable size complains to the TIO. The issue of whether the TIO considers a consumer a small business has sometimes led members to assume that complaints by businesses they regard as “large” are out of the TIO’s jurisdiction.

Malicious software warning from ACMA

28 Jun 2012

The Australian Communications and Media Authority (ACMA) recently issued a media release about the impact of a malicious software (malware) called “DNSChanger” to internet users (

TIO’s Member Communications team to be known as Industry Engagement team from 1 July 2012

28 Jun 2012

Member Communications will be known as the Industry Engagement team from 1 July 2012. 

A new vision takes Telecommunications Ombudsman into the future

21 Jun 2012

The Telecommunications Industry Ombudsman is expanding its Vision and Roles beyond dispute resolution, to deal more effectively with systemic issues. Through this new focus – reported in the June edition of TIO Talks, released today – the TIO aims to contribute to better customer service and complaint handling within the telecommunications industry.

The TIO’s new complaint management system

22 May 2012

This month, the TIO successfully completed the first stage of our new complaint management system, called RADaR. We cut-over to RADaR on Tuesday 1 May 2012.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614