28 Jun 2012The TIO is often asked by members to clarify whether it has jurisdiction where a business of considerable size complains to the TIO. The issue of whether the TIO considers a consumer a small business has sometimes led members to assume that complaints by businesses they regard as “large” are out of the TIO’s jurisdiction.
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28 Jun 2012The Australian Communications and Media Authority (ACMA) recently issued a media release about the impact of a malicious software (malware) called “DNSChanger” to internet users (http://www.acma.gov.au/WEB/STANDARD/pc=PC_410397).
28 Jun 2012Member Communications will be known as the Industry Engagement team from 1 July 2012.
21 Jun 2012The Telecommunications Industry Ombudsman is expanding its Vision and Roles beyond dispute resolution, to deal more effectively with systemic issues. Through this new focus – reported in the June edition of TIO Talks, released today – the TIO aims to contribute to better customer service and complaint handling within the telecommunications industry.
22 May 2012This month, the TIO successfully completed the first stage of our new complaint management system, called RADaR. We cut-over to RADaR on Tuesday 1 May 2012.