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We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

A reminder about the TIO’s "unable to contact consumer" process

06 Mar 2014

If you are unable to contact a consumer within the Level 1 timeframe, the TIO’s process requires you to email to provide a summary of your efforts to contact the consumer.

Industry Improvement and Systemic Issues is the new name for the Industry Improvement Team

06 Mar 2014

Industry Improvement has changed its name to Industry Improvement and Systemic Issues.

TIO closed on Labour day

06 Mar 2014

The TIO will be closed on 10 March 2014.

TIO recognition as EDR scheme under Privacy law changes

30 Jan 2014

Under changes to the Privacy Act effective 12 March 2014, the TIO will be the recognised external dispute resolution scheme to handle privacy-related complaints.

Unitary Governance: General meeting 26 February 2014

30 Jan 2014

A general meeting of members, where there will be a vote on a unitary governance structure, has been called for Wednesday, 26 February 2014.

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Phone and Internet Bundle

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?