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Member News

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

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A reminder about the TIO’s "unable to contact consumer" process

06 Mar 2014

If you are unable to contact a consumer within the Level 1 timeframe, the TIO’s process requires you to email to provide a summary of your efforts to contact the consumer.

Industry Improvement and Systemic Issues is the new name for the Industry Improvement Team

06 Mar 2014

Industry Improvement has changed its name to Industry Improvement and Systemic Issues.

TIO closed on Labour day

06 Mar 2014

The TIO will be closed on 10 March 2014.

TIO recognition as EDR scheme under Privacy law changes

30 Jan 2014

Under changes to the Privacy Act effective 12 March 2014, the TIO will be the recognised external dispute resolution scheme to handle privacy-related complaints.

Unitary Governance: General meeting 26 February 2014

30 Jan 2014

A general meeting of members, where there will be a vote on a unitary governance structure, has been called for Wednesday, 26 February 2014.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614