The report “Helping telco consumers sign up to the right phone and internet products” found:
Search
Chúng tôi giúp giải quyết các khiếu nại về dịch vụ điện thoại hay internet.
Dịch vụ của chúng tôi miễn phí và độc lập. Nghĩa là quý vị không phải trả tiền và chúng tôi không đứng về bên nào.
Thanh tra Ngành Viễn thông có thể giúp về:
-
Hợp đồng: Quý vị không nhận được điều quý vị đã thoả thuận phải không?
The Telecommunications Industry Ombudsman acknowledges the release of the Government’s Consumer Safeguards Review Part B report, published today (Tuesday 17 December 2019), to guarantee minimum standards of reliability for telecommunications services.
The Telecommunications Industry Ombudsman notes today’s announcement about alternative commitments for Telecommunications Consumer Protections Code (TCP Code) compliance during the pandemic.
Ombudsman Judi Jones said, “It is important that the government, regulators, and phone and internet providers maintain their focus on keeping people and small businesses connected and ensuring they have access to financial hardship programs.
The TIO supports leveraging the expertise of existing EDR arrangements. This is AFCA for banks and the TIO for telcos and digital platforms.
Scam complaints are complex and multifaceted, and do not always involve the transfer of money through a bank account.
Resolving scam complaints requires the expertise and member relationships within organisations such as AFCA and the TIO to provide fair and reasonable outcomes to consumers. The TIO has an established track record of successfully doing this for 30 years.
The Telecommunications Industry Ombudsman regularly makes submissions to legislative inquiries, policy development and other regulatory reform processes.
Our focus is to inform Government, regulators and other policy makers about the complaints issues and systemic matters we see in the telecommunications industry, and where there may be particular emerging issues and trends, or opportunities for improvement relevant to the topic being consulted on.
Legal
The Telecommunications Industry Ombudsman supports and encourages the dissemination and exchange of information.
However, copyright protects material on this web site. We have no objection to materials being reproduced, but assert our right to be recognised as the author of original materials and the right to have our materials reproduced unaltered. Use of materials published by the Telecommunications Industry Ombudsman should be in accordance with the Copyright Act 1968.
Delivery of telecommunications services often involve more than one provider. In some cases, to progress or resolve a complaint, the TIO will require the cooperation of one of the telcos involved in the supply of a service, but who is not the contracting party with the consumer.
For example, an internet problem may not be dependent on a fix from the internet provider, but rather be due to a fault on a network owned by the carrier. When a carrier fails to cooperate with a provider to fix a problem like a network fault, they may be joined to a complaint.
The Australian Competition and Consumer Commission (ACCC) has announced iiNet and Internode have agreed to compensate their customers who were misled about maximum speeds they could achieve on certain NBN plans.
The ACCC is responsible for enforcing this undertaking.
iiNet and Internode have until 27 April 2018 to notify affected customers by email or letter.
The Telecommunications Industry Ombudsman (TIO) has undergone an independent review – as required by legislation
Independent Review Report
The review includes the views of the Telecommunications Industry Ombudsman’s many and diverse stakeholders, and reflects the environment of dynamic change occurring in the policy, technology and social sphere of the telecommunications industry.