The TCP Code is one of the major pieces of consumer protection in the Australian telecommunications sector. This ‘registered industry code’ was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years, and this consultation is the first step in the next scheduled review process, due to reach completion in 2024.
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Committed partners share a goal that everybody has fair access to essential services they need to thrive in contemporary Australia. These services include utilities, financial services, telecommunications, and transport.
The vision of Thriving Communities Partnership aligns with the TIO’s purpose of providing a fair, independent, and accessible external dispute resolution service.
The Telecommunications Industry Ombudsman (TIO) Limited welcomes a new member to its Board of Directors today.
Geoff Nicholson will join as an Independent Director in February 2016, after a recruitment process that began in late 2015, replacing long-serving Independent Director Jane Harvey who is retiring from the TIO Board.
“I welcome Geoff as a new member of the Board of TIO Limited, and thank Jane Harvey for her long and dedicated service to the TIO,” Board Chair Patricia Faulkner said.
The Telecommunications Industry Ombudsman Simon Cohen has welcomed a review by the telco industry designed to help customers stay connected if their service provider goes into administration.
The review of telco service continuity agreements, announced by Communications Alliance today, is a step in the right direction, Mr Cohen said.
"The unfortunate events of the past two weeks have left thousands of consumers and small businesses suddenly disconnected from phone and internet services," the Ombudsman said.
Consumers who have been affected by the cyber-attack on Tangerine, and where Tangerine has confirmed their personal details were disclosed, should be taking extra steps to protect themselves and be on alert for strange activity using their personal information.
Outreach work is an important element of the TIO’s commitment to providing an accessible dispute resolution service. Navanita Bhattacharya, Senior Advisor for Equality Diversity and Inclusion, was part of the team who attended Yabun Festival.
“For me, the greatest takeaway from Yabun was the reiteration that human connection is vital. What people of all ages, cultures and abilities look for in a service such as the TIO is the ‘voice’ at first contact – a voice that says, ‘you are important; your problem is valid; we will help you in the best possible way.’”
The Telecommunications Industry Ombudsman’s Quarter 3 (Q3) 2020-21 Complaints Report published today (Wednesday 2 June 2021) shows mobile continues to be the most complained about service type, accounting for 35 per cent of all complaints. This is the highest proportion in the last five quarters.
The TIO has a range of reports and updates related to our work and our industry.
Annual Reports and Updates - provide a snapshot of the full financial year activities of our complaint handling service.
Complaint Keywords - a hierarchy list of the keywords used to categorise our complaints.
Telecommunications Industry Ombudsman (TIO) Simon Cohen has welcomed the release of a Federal Government discussion paper examining opportunities to reform the TIO scheme.
“The Telecommunications Industry Ombudsman scheme plays a vital role in consumer protection in the telecommunications industry, assisting customers and service providers to resolve individual disputes and advising industry on best practice,” Mr Cohen said.
“It’s important to regularly review the Ombudsman scheme, to ensure we are providing the maximum benefit to the community and industry.”
The TCP Code is one of the major pieces of consumer protection regulation in the Australian telecommunications sector. This registered industry code was developed by Communications Alliance, the peak industry body for telcos. The TCP Code is reviewed every five years.